Salon Policies &
Hair Guarantee

A consultation is required before booking any hair-extension service. The consultation fee is $75, paid at the time of booking.

The consultation allows us to examine your natural hair, discuss the style you want, determine the best extension method, match the appropriate hair colour and texture, determine the length and amount of hair needed, and confirm that the necessary hair is available before your installation appointment.

The $75 consultation fee is charged separately at the time of your consultation. If you go on to book an extension service with us, the consultation fee is applied toward your service balance. If you do not book a service, the consultation fee is non-refundable and non-transferable.

Extension appointments are booked only after a consultation has been completed and approved by Gaby Hair Extensions. This protects you from booking a method, colour or length that is not right for your natural hair.

Following your consultation, your extension appointment is normally scheduled approximately one week later, allowing time to prepare the correct hair and supplies for you.

Your extension appointment includes shampoo, conditioner, blow dry, installation and final styling. Hair supplied by Gaby Hair Extensions is included in the extension-service price.

Clients may choose to bring their own extension hair. If you bring your own hair, you do so at your own risk.

Gaby Hair Extensions cannot guarantee the quality, durability, colour consistency, texture, shedding, tangling or overall performance of hair purchased from another supplier.

Because we cannot control the quality of outside hair, there are no refunds, free replacement hair, or guarantees related to client-supplied hair. The client is responsible for making sure the hair purchased is appropriate for the extension method selected.

When the extension hair is supplied by Gaby Hair Extensions, we stand behind our installation and your experience in our chair.

If you are unhappy with the installation or styling, contact us within 10 business days of your original appointment. We will evaluate the concern and, where the issue relates to our installation or styling, make the necessary correction at no additional service charge. The correction appointment must be scheduled within the allowed timeframe.

Concerns about installation or styling must be raised within 10 business days of your original appointment. Within that window, and where the concern relates to our work, corrections are made at no additional service charge.

The correction appointment itself must also be scheduled within the allowed timeframe.

If more than 10 business days have passed since the original appointment, correction or adjustment services are charged at an additional $150.

After 30 days from the original installation, the service is no longer considered a correction. Any removal, reinstall, major adjustment or new style is charged at the full current price of the applicable service.

Our guarantee does not cover damage or problems caused by:

Placeholder — please review and adjust. We ask for at least 48 hours' notice to cancel an appointment. Cancellations made with less notice may forfeit the deposit paid, as the hair and time have already been reserved for you.

Placeholder — please review and adjust. A grace period of 15 minutes is offered. Arrivals beyond that may need to be shortened, rescheduled, or may be subject to a late fee, out of respect for the clients booked after you.

Placeholder — please review and adjust. Appointments missed without notice are treated as no-shows, and the deposit or consultation fee paid is forfeited. A new deposit may be required to book again.

Placeholder — please review and adjust. Appointments may be rescheduled once with at least 48 hours' notice, and the deposit paid moves with you to the new date.

Placeholder — please review and adjust. Because extension services are custom and the hair is prepared specifically for you, completed services and consultation fees are non-refundable. Concerns about our installation or styling are handled through the Hair Guarantee above.

Placeholder — please review and adjust. Written aftercare instructions are provided at the end of every appointment and must be followed for the guarantee to apply.